Refund Policy for publishers
Last updated September 2026. How refunds work for your plan, and what happens to your earnings when a reader is refunded. Every request is reviewed by a real person.
Plans and pay-as-you-go
Plans and pay-as-you-go slots are billed in advance for the period you choose, monthly or yearly, and are not refunded for cancelling early. Cancelling stops the next renewal and your plan stays active until the end of the period you paid for.
If you were charged in error, for example a duplicate charge or a renewal after you cancelled, email us and we will refund it.
When a reader is refunded
Readers can be refunded for faulty files, damaged or misprinted print copies, or lost parcels, under the reader refund policy. When that happens:
- The earning for that book is reversed if it has not been paid out yet.
- If it was already paid or included in a payout request, it is taken off your next payout instead.
- You are notified in your dashboard.
How to ask for a refund
Email support@booksoasis.com from your account email with the charge date and amount. We will reply with the outcome directly.